GENERAL TERMS

 

BOOKING CANCELLATION BY THE CLIENT

Any cancellation or amendment request must be sent to us in writing, by email or post, and will take effect on the day we receive the request. You will be liable to pay the cancellation or amendment charges shown below.

· More than 1 month before arrival date = 100% of the booking price.

· Less than 30 days before arrival = 0% of the booking price.

There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.

 

CHANGES BY THE COMPANY

In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.

 

ISSUES OUT OF OUR CONTROL

We will not be held responsible for any loss of water supply in the property due to local council restrictions or interruptions in supply for unplanned maintenance.

 

We are not responsible for neighboring buildings works but we will, to the best of our knowledge, inform the client in advance if we are aware.

 

DATA PROTECTION (Organic Law 15/1999 of 13th December )

In compliance with the Organic Law 15/1999 of 13th December, on Protection of Personal Data ("LOPD"), we inform that, through the completion of forms, your personal details will be incorporated and held in the company files, with the purpose of being able to offer and provide you with our services. In addition, we inform you of the possibility to exercise the right of access, rectification, cancellation and opposition with regard to your personal data, the company being responsible for the file.